FAQ
What does Riverhaven Trading sell?
We sell kitchen cookware, including cast iron skillets, griddles, woks, Dutch ovens, and enameled cast iron braisers and Dutch ovens. Each product page lists the specifications and components for that item.
Where do you ship?
We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much does shipping cost?
Standard shipping is free: $0.00 USD, with no minimum purchase required for eligible orders.
When will my order arrive?
Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery time is 4-9 business days. Orders placed at or after 6:00 PM (UTC-5), or on a weekend or U.S. federal holiday, enter processing on the next business day. Delivery dates are estimates.
Which carriers do you use?
We use USPS, DHL, UPS, or FedEx, depending on the shipment and destination.
How do I track my order?
We email tracking information after shipment. Please allow 24-48 hours for tracking updates to appear. If tracking remains unavailable, email us with your order number.
Can I change or cancel an order?
Email info@riverhaventrading.com within 24 hours of placing the order. We will help if fulfillment has not started. Changes and cancellations are not guaranteed once processing begins.
Which payment methods can I use?
Use the options displayed at checkout. Available methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. All payments are in USD; applicable sales tax is shown before payment.
Can I return an item if I change my mind?
Yes. Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, unwashed, and in their original condition, with original packaging and included components. You pay return shipping. There is no restocking fee.
What if my order arrives damaged, defective, or incorrect?
Please email us within 3 calendar days of delivery with your order number, a description, and photographs if available. We cover necessary return shipping for confirmed defects, shipping damage, or items we shipped incorrectly. The 3-day reporting request does not remove your 30-day return eligibility or legal rights.
When will I receive my refund?
We inspect returned items and notify you of the decision within 3 business days after receipt. Once approved, your refund will be credited to the original payment method within a maximum of 5 business days.
Do you offer exchanges?
We do not offer direct exchanges. Return an eligible item under our Refund Policy and place a separate order for the item you want.
Are all of your pans suitable for the same stovetops or oven temperatures?
Do not assume that they are. Check the individual product page and supplied instructions for compatibility, temperature limits, and restrictions relating to lids, handles, or finishes. Email us before ordering if a specification is unclear.
How should I care for my cookware?
Follow the instructions for your specific product. Seasoned cast iron and enameled cast iron require different care. Check the product guidance before putting cookware in a dishwasher, using abrasive cleaning tools, or seasoning a cooking surface. Avoid sudden temperature changes and use appropriate protection when handling hot cookware.
How can I contact you?
Email info@riverhaventrading.com. Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5). Closed: Saturdays, Sundays, and U.S. federal holidays. Phone: +1 (267) 258-5361.