Shipping policy
Delivery Area
We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
Shipping Cost
Standard shipping is free on all eligible orders: $0.00 USD. No minimum purchase is required.
Processing and Delivery Times
Order processing: 1-2 business days.
Transit time after shipment: 3-7 business days.
Estimated total delivery time: 4-9 business days, including processing and transit.
Business days are Monday-Friday, excluding U.S. federal holidays. Delivery times are estimates, not guaranteed arrival dates.
Order Hours and Cutoff
Order processing hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5).
Daily order cutoff: 6:00 PM.
Closed: Saturdays, Sundays, and U.S. federal holidays.
Orders received before the cutoff on a business day enter the processing queue that day. Orders received at or after the cutoff, on weekends, or on holidays enter the queue on the next business day. The delivery estimate runs from the business day your order enters the processing queue.
Carriers and Tracking
We use USPS, DHL, UPS, or FedEx, depending on the shipment and destination. Once your order ships, we email your tracking information. Tracking updates may take 24-48 hours to appear after the shipping confirmation is sent.
Shipping Addresses and Order Changes
Check your delivery address before submitting an order. To request a correction or cancellation, email info@riverhaventrading.com within 24 hours of ordering. Changes depend on fulfillment status and cannot be guaranteed once processing has started.
Delays and Delivery Problems
Weather, carrier disruptions, and holidays can affect delivery. If we cannot ship within the promised processing timeframe, we will notify you, provide a revised estimate when available, and offer the choice to consent to the delay or cancel for a full refund. If we cannot obtain consent where required, we will cancel and refund the unshipped order.
If an order is late, appears lost, or is marked delivered but cannot be found, email us with your order number. We will investigate with the carrier and arrange an appropriate resolution. A delivered scan does not automatically close your claim. Confirmed non-delivery will be resolved with a refund or, with your agreement, a replacement at no additional cost.
If cookware arrives damaged or the wrong item is delivered, please contact us within 3 calendar days of delivery and include photographs if possible. See our Refund Policy for details. This reporting request does not remove your 30-day return eligibility or any applicable legal rights.
Shipping Support
Email: info@riverhaventrading.com
Phone: +1 (267) 258-5361
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays