Privacy policy
RIVERHAVEN 45 TRADING LLC, operating as Riverhaven Trading, is responsible for the personal information handled through https://riverhaventrading.com. This policy explains how we collect, use, and disclose information when you browse our store, place an order, or contact us.
Information We Collect
We collect information you provide, such as your name, email address, phone number, billing and shipping addresses, order details, and customer service messages. If you create an account, we also process the information needed to maintain it. Payment providers process payment credentials; we receive the transaction information needed to manage your order, such as payment status and limited payment details.
Our store and its service providers also collect technical and usage information, such as IP address, browser and device information, pages viewed, shopping activity, and cookie identifiers. Information may come directly from you, automatically through the website, or from providers that help process payments, fulfill orders, and prevent fraud.
How We Use Information
We use personal information to process payments, fulfill and track orders, handle returns and refunds, answer questions, maintain accounts, protect our store against fraud, improve the shopping experience, and meet legal and accounting obligations. Where permitted and subject to your choices, we may use contact information to send marketing emails. You can unsubscribe using the link in those emails. Order and service messages are separate from marketing subscriptions.
Who Receives Information
We disclose information as needed to Shopify, payment processors, shipping carriers, and providers that support our website and customer service. We may also disclose information to professional advisers, in connection with a business transfer, with your direction, or when reasonably necessary to comply with law or protect legal rights. Providers receive information relevant to their services.
Shopify
Our store is hosted on Shopify. Shopify processes personal information to operate and improve its services and may process certain information for its own purposes under its privacy policies. If Shopify Network Intelligence is enabled, Shopify may use information from interactions with this store, other merchants, and Shopify to provide enhanced services, including personalization and advertising features. The processing that applies depends on our enabled services and your privacy choices.
Read Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers. Shopify privacy choices are available at https://privacy.shopify.com.
Cookies and Advertising Choices
Cookies and similar technologies support functions such as your cart, checkout, security, and saved preferences. Depending on the services enabled, they may also support analytics and advertising. Where required, optional technologies are used only with the appropriate consent.
You can manage cookies through your browser and any privacy controls displayed on our website. Blocking essential cookies may affect checkout. If advertising services are enabled, disclosure of identifiers or browsing activity to advertising partners may count as a "sale," "sharing," or targeted advertising under certain state laws. Where applicable, you may opt out through the store's privacy controls or by emailing info@riverhaventrading.com. We honor legally required opt-out preference signals, including Global Privacy Control, where applicable.
Retention and Security
We retain information for as long as reasonably needed for the purposes described here, including order support, accounting, legal obligations, and dispute resolution. Retention depends on the type of record and applicable requirements. We use reasonable safeguards, but no online system can guarantee absolute security. Please do not send full payment card details by email.
Your Privacy Rights
Depending on your state and the laws that apply, you may have rights to access, correct, delete, or receive a copy of personal information, and to opt out of certain data uses. Additional rights, such as limiting certain uses of sensitive information or appealing a denied request, may also apply. These rights are subject to legal exceptions.
Send requests to info@riverhaventrading.com. We may need to verify your identity and, where applicable, an authorized agent's permission. We will respond within the time required by applicable law and explain any denial and available appeal process. You will not be unlawfully discriminated against for exercising your rights.
Children and International Processing
Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so that we can investigate and take appropriate action. Our providers may process information in the United States and other countries, subject to legally required safeguards.
Contact
Privacy contact: RIVERHAVEN 45 TRADING LLC
Email: info@riverhaventrading.com
Address: 2000 SCOTTSVILLE RD, BOWLING GREEN, KY 42104, United States
Phone: +1 (267) 258-5361