Refund policy
30-Day Returns
You may request a return within 30 calendar days after receiving your order. We accept returns for eligible change-of-mind purchases as well as damaged, defective, or incorrectly shipped items. The same policy applies to discounted items.
Return Condition
For a change-of-mind return, cookware must be unused, unwashed, and in its original condition, with its original packaging, accessories, and included components. Opening the packaging to inspect an item does not by itself make it ineligible. Please provide your order number or other proof of purchase.
These unused-item requirements do not prevent you from reporting a defect discovered during normal use. Damage caused by misuse, impact, overheating, improper cleaning, or failure to follow care instructions is not a product defect. Normal wear is not a defect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact info@riverhaventrading.com within 3 calendar days if an item is damaged, defective, or incorrect. Include your order number, a description of the problem, and photographs of the item and packaging if available. Keep the packaging while we review the issue.
Reporting within 3 days helps us document delivery problems promptly. It is not a separate 3-day return deadline and does not remove your 30-day return eligibility or any rights available under applicable law. Contact us as soon as you discover a problem, including a defect that was not visible on arrival.
How to Return an Item
Email info@riverhaventrading.com with your order number, the item you wish to return, and the reason. We will confirm eligibility and send return instructions. Contact us before mailing the item so we can identify and process your return correctly. A request submitted within the 30-day window remains timely if our reply arrives after that window.
Returns are made by mail. Pack cookware securely and retain your shipping receipt and tracking number. Use the return address below after receiving our instructions:
Riverhaven Trading
RIVERHAVEN 45 TRADING LLC
2000 SCOTTSVILLE RD
BOWLING GREEN, KY 42104
United States
Return Shipping Costs
Change of mind, including ordering the wrong size or deciding an item is no longer needed: the customer pays return shipping and obtains the return label. The cost depends on the carrier and package.
Confirmed product defects, shipping damage, or an item incorrectly shipped by Riverhaven Trading: we pay the necessary return shipping costs and provide a prepaid return label or another prepaid return arrangement.
Restocking fee: $0.00. We do not charge a restocking fee. Original standard delivery is free, and we do not deduct an outbound standard shipping charge from an eligible refund.
Inspection and Refunds
We will inspect your return and email an approval or an explanation of any rejection within 3 business days of receiving it. If a return is approved, we refund the price paid for the returned item and any applicable sales tax to the original payment method. Approved refunds will be credited within a maximum of 5 business days after approval. Business days exclude Saturdays, Sundays, and U.S. federal holidays.
Customer-paid change-of-mind return shipping is not reimbursed. For an approved cancellation before shipment, we refund the full amount paid for the canceled order to the original payment method, within a maximum of 5 business days after approval.
If your approved refund has not appeared after 5 business days, contact info@riverhaventrading.com so we can trace the transaction with the payment provider.
Exchanges
We do not offer direct exchanges. To choose a different item, request a return for the original item and place a separate order. The new order is charged separately.
Your Rights
This policy does not limit any remedies or consumer rights that cannot be excluded under applicable law.
Return Support
Email: info@riverhaventrading.com
Phone: +1 (267) 258-5361
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays